Cancellation policy

For individual rooms or suites:

June 15 - September 15 (High season)

A 50% deposit is required at the time of booking. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are responsible for the full reservation amount.

September 16 - June 14 (Low season)

A 50% deposit is required at the time of booking. Cancellations made 3 or more days prior to check-in will receive a full refund of the deposit, while cancellations made within 3 days of check-in are liable for the full reservation amount.

For entire resort or large group bookings:

A non-refundable group booking deposit of $1,000 is required to book the resort.

Individual guests must pay a 50% deposit at the time of booking to confirm their room within the reserved group block. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are liable for the full reservation amount. Any unpaid units remain the responsibility of the group organizer.

Pet policy

Smokey Hollow welcomes small dogs only (30 lbs or less). We ask that you call us directly to book your pet-friendly room. Please note that pets may never be left unattended and must be leashed when on Smokey Hollow property.

Smoking policy

Smoking is not permitted in our rooms or pavilion. If you wish to smoke outdoors, an ashtray can be provided.

Damages & cleaning policy

Guests are responsible for any damage caused to rooms, furnishings, or property during their stay. Additional charges may apply if a room is left in an unusually dirty condition or requires excessive cleaning. A minimum $100 cleaning or damage fee may be applied in such cases.