204.848.2600
cancellation anD
OTHER policies
Please review our policies below and feel free to reach out to us with any questions you may have.
Cancellation policy
Cancellation Policy: Reservations taking place BEFORE January 1, 2027
For individual rooms or suites:
June 15 - September 15 (High season)
A 50% deposit is required at the time of booking. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are responsible for the full reservation amount.
September 16 - June 14 (Low season)
A 50% deposit is required at the time of booking. Cancellations made 3 or more days prior to check-in will receive a full refund of the deposit, while cancellations made within 3 days of check-in are liable for the full reservation amount.
For entire resort or large group bookings:
A non-refundable group booking deposit of $1,000 is required to book the resort.
Individual guests must pay a 50% deposit at the time of booking to confirm their room within the reserved group block. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are liable for the full reservation amount. Any unpaid units remain the responsibility of the group organizer.
Cancellation Policy: Reservations taking place ON or AFTER January 1, 2027
For individual rooms or suites:
June 15 - September 15 (High season)
A 50% deposit is required at the time of booking, with the remaining balance automatically charged to the credit card on file 14 days prior to arrival*. Cancellations made 14 days or more before check-in will receive a full refund of the deposit. Reservations cancelled within 14 days of check-in are fully non-refundable.
September 16 - June 14 (Low season)
A 50% deposit is required at the time of booking, with the remaining balance automatically charged to the credit card on file 3 days prior to arrival. Cancellations made 3 days or more before check-in will receive a full refund of the deposit. Reservations cancelled within 3 days of check-in are fully non-refundable.
For entire resort or large group bookings:
A $1,000 Group Booking Deposit is required to reserve the resort. If the group booking is cancelled, the Group Booking Deposit is non-refundable. After the completed stay, the deposit will be refunded, less any applicable charges.
Individual guests staying within the group block are required to pay a 50% deposit at the time of booking to confirm their reservation. The remaining balance will be automatically charged to the credit card on file 60 days prior to arrival*.
Individual cancellations made 60 days or more before check-in will receive a full refund of the deposit paid. Reservations cancelled within 60 days of arrival are non-refundable. Any rooms within the group block that remain unpaid are the responsibility of the group organizer.
*If you would like to use a different payment method, please contact us before the final payment date.